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FAQ - General

Hours of Operation

All enquiries, orders and communication will be handled by Diane & Amy from our little studio in Ireland. 

We are here to answer all your questions and queries on weekdays between 9am and 5pm.  (Our time zone is EST +5hrs).

Outside of these hours we can be found hiking through sand dunes, rambling through forests and sipping on vino with family and friends. Our weekends are very important to us! We will return all messages received over the weekend early the following week.

 

Where is The Stamp Press located?

I’m so glad you asked! 

The design studio is located in Ireland. Our sun-filled studio is located in a little village in West Cork, down the south of Ireland. All of the stamps & seals are designed and customized to order, by me (Diane!) and our wonderful assistant / designer Amy. They are then engraved and hand assembled by my hubby James, in our beautiful and very busy studio!

 

What is our mission?

To spread joy through the art of stamping! For us, this mission includes;

  • awesome communication with customers
  • creating beautiful custom designed artwork
  • producing supreme quality products
  • having a quick turnaround time
  • supporting other designers, makers & small business
  • giving back... a portion of our profits go to a chosen charity each year.

 

Can I cancel my order?

If you wish to cancel your order, please contact us, via email, within 24hrs of placing your order. If production hasn't already begun, we will process your cancellation and provide a refund.

 

When are emails replied to

We really try to respond to all emails within 24hrs.. however this often stretches to 48hrs if we are busy. We are a small and very busy team! If you email us, please bare with us... we absolutely will be back in touch with you as soon as possible!

 

How long will my stamp take?

Production time for rubber stamps, after artwork approval, is 3-5 business days.

Production time for embosser stamps, after artwork approval, is 3-5 business days.

Production time for wax seal stamps, after artwork approval, is 3-5 business days.

Production time for wax seal stickers, after artwork approval, is 4-8 business days.

 

Can you rush my order?

Please contact us if you are in a rush to receive your order. We do not offer a 'rush' service, but if we know there is urgency, we will do our best to help you. We may also offer expedited shipping options at checkout.

 

Do you ship to my country?

We ship worldwide.... if your country doesn't appear at checkout, please get in touch!

 

Uh-oh I used the wrong shipping address. What can I do?

Please let us know ASAP! (Within 24hrs if possible).  We will update the shipping information on your order. 

 

My order hasn't arrived. What should I do?

For domestic orders, shipping can take between 5-7 business days. If you have not received your order after 10 business days, please get in contact via email.

For international orders, shipping can take between 10-16 business days. If you have not received your order after 20 business days, please get in contact via email.

 

Will I be charged any custom duty/fees on my order?

If you are purchasing from outside of Ireland, you may/may not be charged customs duty on your order, depending on your location. Customs fee are set by each country and unfortunately we have no control over these fees. (Oh how we wish we did!) 

All/any custom duty/fees incurred by the customer are not our responsibility.

 

Can I buy a gift certificate?

These will be coming very soon!

  

Do you have any more questions?

Please send us a message! We’d love to hear from you and would be happy to help you with any queries you might have. :)